aes365 Privacy Policy

Section 1

Introduction and Scope

aes365 is a trusted online gaming platform in Bangladesh. Protecting our users' privacy is one of our highest priorities. This Privacy Policy ("Policy") describes how aes365 collects, uses, discloses, and protects information about you when you use our website (aes365.cam).

By using this website or registering for our services, you are considered to have agreed to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team directly.

This policy applies to users in Bangladesh and has been prepared in line with the applicable digital security and data protection regulations in Bangladesh.

Section 3

Purpose of Using Information

aes365 uses collected information only for specific and legitimate purposes. The main purposes for which information is used are described below:

3.1 Account Management and Verification

Personal information is used to verify your identity, create and manage your account, and ensure secure login. It also helps prevent fraudulent activity.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests. The minimum deposit amount at aes365 is ৳300 and the minimum withdrawal amount is ৳800. All financial information is secured through SSL encryption.

3.3 Service Quality Improvement

By analyzing your usage information, we improve the platform experience, add new games and features, and resolve technical issues quickly.

3.4 Customer Service

Our 24/7 live chat support team may use your account-related information to resolve your issues. This is solely for the purpose of providing you with effective assistance.

3.5 Ensuring Responsible Gaming

We promote responsible gaming by monitoring playing patterns. If problematic gaming behavior is observed in any user, we may offer support.

3.6 Meeting Legal Obligations

Information may be stored and disclosed where necessary to comply with applicable laws and regulations.

aes365 uses cookies and similar tracking technologies to operate the website smoothly and improve your browsing experience.

Section 5

Sharing Information with Third Parties

aes365 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

Only the necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), cybersecurity, and technical infrastructure management. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided to authorities when required by a court order, government directive, or applicable law. In such cases, we will make every effort to notify you if we are legally permitted to do so.

5.3 Fraud Prevention

Necessary information may be shared with security agencies to detect and prevent fraudulent activity. This is done to protect the interests of all users.

5.4 Business Transfer

In the event of any merger, acquisition, or asset transfer involving aes365, user information may be transferred. Users will be notified in advance in such cases.

Section 7

User Rights

As a user of aes365, you have the following rights over your personal information:

7.1 Right to Access Information

You may request a copy of your personal information stored with us at any time. We will respond to your request within 30 working days.

7.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you may request that it be corrected. This can be done through your account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfilled where there are legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. Please inform our support team if you wish to opt out of marketing communications.

7.5 Right to Data Portability

You may request your information stored with us in a structured, commonly usable format.

Section 8

Data Retention Period

aes365 retains your personal information for as long as it is needed to provide the service or for legal purposes.

Active Account

Information is retained for as long as your account remains active and for the period necessary for service-related purposes.

After Account Closure

Even after an account is closed or deleted, records of financial transactions and identity verification information may be retained for a specified period due to legal obligations.

Automatic Deletion

Once the legal or business need has ended, personal information is securely deleted or anonymised so that you can no longer be identified.

Section 9

Protection of Minors

aes365 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is carried out at the time of registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be suspended.

If you suspect that a minor is using our platform, please notify us at [email protected].

Section 10

Policy Changes and Updates

aes365 may revise this privacy policy from time to time. If any significant changes are made to the policy, we will notify users in the following ways:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed on the website.
• The "Last Updated" date at the top of the policy will be changed.

If you continue using the platform after updated policies are published, you will be considered to have agreed to the new policies. We therefore recommend reviewing this page regularly.

If you have any objection to a change, please contact our customer service team or you may close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is ready to respond to your request promptly.